Measure Your Culture of Performance Excellence

Report Packages
start at $99.00 for
up to 3 managers and 10 staff members and assesses your organization's culture of service and operational excellence. The mindsets and everyday behaviors that cost or make results--with practical advice about what actions to take.

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Support Packages
start at $349.00 which includes the report plus a 1 hour telephone session with a experienced Knowing Point coach providing expert advice and tailored recommendations for measurably improving service and operational excellence in your organization. find out more
Workshop Offerings
begin with a 1/2-day
Hardwiring Performance working session focused on measurably improving service and operational excellence in your organization facilitated by a expert Knowing Point consultant. find out more
 
  • Do you have the right people to get to the next level?

  • How can you get everyone to understand how they contribute to success?

  • How can you get more people going beyond what clients expect?

  • How do you get everyone to understand where you are going?

  • And get there as a team with less struggle?

    • As leader or someone with the sweat of accountability rolling down your back for measurable outcomes you´ve probably agonized over these questions at some point.

    Owner Mindsets Create Productive Organizations
    Many answers can be found by examining your organization´s performance culture-practices that shape it-everyday behaviors that cost or make results. Success will come from embracing proven practices known to attract talent and provide your people with the information, training and leadership to begin thinking and acting more like an "owner." Owners are accountable for delivering outcomes. They measure performance as a guide to improving it and take action to execute ideas. Owner mindsets are key to pursuing a culture of service and operational excellence leading to improved results.

    Learn from research of over 600 organizations about practices known to increase an owner culture. Practical initiatives that connect-the-dots between behavior and results. Your challenge is to identify what actions will compliment your success and implement them to reach the behavioral tipping point of high performance.

    Quick Facts

    • 12 questions linked to top known drivers of performance excellence and results.
    • Based on case study research of over 600 organizations.
    • Identifies behaviors and mindsets that matter most to your organization's success.
    • 5 minutes to complete.
    • Confidentiality ensured.

    ExcellenceRx is a research-based survey that measures service and operational excellence represented by mindsets, tying them to proven workplace practices that deliver concrete gains in performance. It is reliable, quick and easy-to-use. This survey shows how widely and deeply mindsets of service and operational excellence are shared, from the top team to the front line. Based on your results, practical tips and techniques are offered that will dramatically change the course of your organization. It´s that simple. Guaranteed!

    Want to see the shape of your service
    and operational culture?

    Click to take our:

    FREE 5-minute, 12 QUESTION
    ExcellenceRx SURVEY