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Your Performance Excellence

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Report Packages start with 3 managers and 10 staff. It assesses your organization's service and operational culture and how it results in mindsets and behaviors that cost your organization productivity and results. Your overall performance risk is expressed in potential productivity gain percentage based on your organization's budget and number of staff.

Report Package Features:

  1. A 35-page report including easy-to-read dashboard graphics and practical advice known increase factors leading to service and operational excellence and increased productivity. The information is organized into four understandable categories called success pillars.
  2. Specific recommended actions to take in the next 1 to 24 months to optimize service and operational excellence and productivity for each success pillar and for each of the 12 questions.

Your organization will become more successful because:

  1. You will have precise and accurate information to clearly see what influences service and operational excellence in your organization and what to do about it.
  2. You will have valuable data to draw-up plans and make resource decisions leading to measurable improvements in service and operational excellence.

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Support Packages feature the Report plus a 1-hour telephone session with a
senior performance consultant providing expert advice and tailored recommendations for measurably improving service and operational excellence in your organization.

Your organization will become more productive because:

  1. You have the support of an expert coach helping you identify and focus on immediate actions for improving service and operational excellence leading to measurable increases in productivity.

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Workshops include either a 1/2 or a 1-Day Hardwiring Performance
working session providing feedback and expert guidance on the results of your organization's ExcellenceRx survey. The deliverable is identified actions for measurably improving service and operational excellence resulting in increased results in your organization. (Report Additional)


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